Frequently Asked Questions
Choosing the right pet care service
We know that choosing someone to care for your pet is a big decision. Here are some of the questions we're most often asked.
If you can't find the answer you're looking for, just get in touch. We're always happy to talk through your requirements.
Why choose Simply the Pets?
Simply the Pets has been providing professional pet care since 2008, with over 18 years of hands-on experience.
We're fully insured, DBS checked and professionally trained, and we're licensed by Tandridge Council for our dog walking services. We're also proud to have been named Dog Walker of the Year for London & the South East 2024/25.
Our approach is simple:
What the dog needs. Not what we want.
Every pet is treated as an individual, with their wellbeing, safety and happiness at the heart of the care we provide.
What areas do you cover?
We provide pet care across Warlingham, Sanderstead, Purley, Kenley, Whyteleafe, Selsdon, Riddlesdown and Forestdale.
If you're nearby but not sure whether you're within our service area, please get in touch.
Will I meet you before booking?
Absolutely.
Our initial consultation is complimentary and gives us the opportunity to meet you and your pet, understand their routine and requirements, and make sure we're the right fit for one another.
It's also your chance to ask any questions before making a decision.
More frequently asked questions below...
Frequently Asked Questions
Dog Walking
Click here for Dog Walking related frequently asked questions.
Frequently Asked Questions
Pet Sitting
Click here for Pet Sitting related frequently asked questions.
Frequently Asked Questions
Puppy Care
Click here for Puppy Care related frequently asked questions.
General Frequently Asked Questions
What happens if my pet becomes ill or injured while in your care?
Your pet's welfare always comes first. If we believe veterinary attention is required, we'll contact you or your emergency contact as soon as possible and follow the veterinary instructions and authorisation provided during registration. In an emergency, we'll take your pet to your nominated vet where possible, or the nearest appropriate veterinary practice if immediate treatment is required.
Are you insured and DBS checked?
Yes. Simply the Pets is fully insured and DBS checked, with professional insurance specifically designed for pet-care businesses. We also use professional pet-care software to manage bookings, client information and service records.
How do I get started?
Simply get in touch and tell us a little about your pet, the service you're looking for and when you need care. We'll then arrange your complimentary initial consultation and talk you through the next steps.
How do payments work?
Dog walking services are invoiced monthly in advance, with payment due by the 1st of the month. For pet sitting, a 25% non-refundable deposit is required to secure your booking, with the remaining balance due two weeks before the service begins. Full payment and cancellation details are set out in our Terms & Conditions.
How are my keys kept secure?
Any keys retained by Simply the Pets are stored securely and are not labelled with your address or other identifying information. Keys are only taken out when required for a scheduled service.
What happens if the weather is too hot?
Your dog's safety comes first. During periods of extreme heat, walks may be brought forward, shortened, changed or cancelled depending on the conditions. Where appropriate, we'll discuss alternative options with you.
Do you offer regular and occasional services?
Our services vary depending on availability and the type of care required. For dog walking, we ask for a minimum commitment of one walk per week, as dogs thrive on familiarity and routine. Regular bookings allow us to build a relationship with your dog and provide consistency in their care.
Do you offer boarding, traditional doggy day care or house sitting?
Our core services are dog walking, doggy days out, puppy care and home pet visits. We don't offer traditional dog boarding, overnight house sitting or traditional doggy daycare. Our Doggy Day Out is our alternative to traditional day care, providing your dog with a longer, more active day while still returning home afterwards.
Still have a question?
We're happy to help.
Tell us a little about your pet and what you're looking for, and we'll be happy to answer any questions before you decide whether Simply the Pets is right for you.